Join a leading registered NDIS provider delivering life-changing therapeutic, positive behaviour and employment supports across Australia - powered by a national network of expert clinics and mobile clinicians
The Opportunity
Play a key role supporting our Concierge and Clinician Team, managing administration, maintaining case records, preparing files, and coordinating funding requests for participants and families.
Why join us
- Proudly Great Place to Work certified.
- Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more.
- Grow with stability: 100+ in our 10-Year Club by 2025.
- Dynamic talent network: 2,000+ across APAC and beyond.
- Competitive compensation with annual reviews.
- Comprehensive medical care for you and your family.
- Generous paid leave because work-life balance matters.
- Level up with LinkedIn Learning and tailored training.
Staff Testimonial
I feel truly happy and blessed to have received this amazing recognition in such a short time. I'm deeply grateful to my team leader and my teammates for their support - Customer Service Coordinator, ASW Philippines.
What You'll Do
- Ensure timely responses to queries and adherence to quality standards in service delivery.
- Manage funding requests accurately to secure NDIS funds for services.
- Support clinicians with administrative tasks and follow-ups to enhance service efficiency.
- Maintain clear and compliant case notes in line with legal and ethical guidelines.
- Collaborate with operational staff to ensure ongoing positive service management for clients.
- Address significant issues by engaging stakeholders and documenting for continuous improvement.
- Foster a participant-centric culture and deliver service excellence consistently.
- Comply with National Standards, NDIS regulations, and internal quality management systems.
Key Criteria
- Bachelor's Degree in Business Administration or a related field.
- 3-5 years of experience in Customer Support (Webchat, Phone, or Case Management) or a similar role.
- Strong written and verbal communication skills in English.
- Proficient in Microsoft Applications.
- Self-motivated with the ability to work autonomously and manage your workload in a target-driven environment.
- Flexible and adaptable to changing processes and expanding teams.
- Proven ability to multitask and collaborate effectively as a team player.
Work setup:
Manila (BGC, Taguig): Australian hours (6am - 3pm, PHT) with hybrid set up (1 day onsite, 4 days remote).
