Compliance Supervisor (GBS)
Work Setup: Hybrid
Shift: Night Shift, with flexibility and possible mid-shift scheduling based on business requirements
Onsite Requirement: Three months of onsite training, followed by a hybrid arrangement of three days onsite and two days work-from-home per week
Reports To: TBD
Direct Reports: 4
Position Summary
The Compliance Supervisor is responsible for providing day-to-day people leadership and operational oversight for Manila-based Compliance team members supporting U.S.-based operations. This role partners closely with U.S.-based Compliance leaders to drive effective team performance, operational consistency, adherence to service expectations, and established service-level agreements (SLAs).
The successful candidate will lead workforce management activities including coaching, performance management, staffing, employee engagement, and professional development while fostering a culture of compliance, accountability, professionalism, and continuous improvement.
Key Responsibilities
- Lead, coach, and develop Manila-based Compliance team members supporting U.S.-based Compliance operations.
- Serve as the primary people leader for the Compliance Generalist team, including performance management, goal setting, career development, and engagement initiatives.
- Partner with U.S.-based Compliance leadership to align staffing support, operational priorities, service expectations, and escalation-management processes.
- Monitor team performance, productivity, SLAs, quality outcomes, and other operational metrics to ensure delivery expectations are met.
- Facilitate regular team meetings, coaching conversations, feedback sessions, and development-planning activities.
- Address employee relations matters, attendance concerns, performance issues, and escalations in partnership with HR and leadership, as appropriate.
- Identify opportunities for operational improvement and support the implementation of standardized workflows, process enhancements, and scalability initiatives.
- Promote a culture of compliance, accountability, professionalism, collaboration, and continuous improvement across the GBS Compliance team.
- Ensure adherence to organizational policies, confidentiality standards, compliance expectations, and operational procedures.
Qualifications
Education
- Bachelor's degree in Healthcare Operations, Business Administration, or a related field required.
- Master's degree in Healthcare Operations, Business Administration, or a related field preferred.
Experience
- At least five years of healthcare compliance experience required.
- Prior experience leading teams or serving in a supervisory or lead capacity required.
- Experience supporting U.S.-based operations or shared-services environments preferred.
Certification
- Certification in Healthcare Compliance from the Health Care Compliance Association preferred.
Additional Information
This job description is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the role. Employees may be required to perform other job-related duties as assigned by their supervisor, subject to reasonable accommodation.
