Description
Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.
We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.
About This Role
This role will be in charge of review and evaluate Analyst performance, organize schedules, ensure attendance and resolve any workforce matter for the team. The successful candidate must ensure the team meets and exceeds all company and individual goals in line with the company's policies, procedures and values.
Roles & Responsibilities
- Monitors workload and queues and ensures that they are timely reviewed and resolved within the Service Level Agreements (SLA)
- Ensures the team performs in quantity and quality reviewing quality assurance reports and performing its own quality validations.
- Follow the Compliance Program and reach the targets provided.
- Centralize, formalize and report Key Performance Indicators.
- Provide compliance training and coaching to the team. Ensuring the training materials are up to date.
- Keep our team up to all compliance rules and regulations.
- Assess analysts performance, provide guidance and coaching when necessary.
- Contribute to creation of new policies, collaborating with senior analysts and managers; identifying gaps and areas for improvement.
- Resolve escalations and approve matters that require higher level approval.
- Other duties, special projects, and special reporting as assigned that may be assigned by the manager.
Position Requirements
- Bachelor's Degree in any business course.
- More than 3 Years experience in the supervision or manager position is essential, managing a team of more than 5 people.
- Strong management skills.
- Self-Motivated and ability to work independent
- Strong problem-solving skills
- Ability to work independently and make sound decisions.
- Strong verbal and written communication skills in English.
- Enthusiastic and self-motivated, with the ability to follow-through with the task given.
- Knowledge of anti-money laundering compliance requirements for money service businesses highly considered.
- High attention to detail.
Perks & Benefits
- ompetitive Salary & Renumeration
- Allowances
- HMO with Medical & Dental Coverage
- Life Insurance
- Employee Stock Purchase Plan Options
- Paid Vacation / Sick Leave
- Growth Opportunities
- Corporate gatherings, team bonding events, and much more!
Ria Money Transfer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Check out our website to learn more about the company at: http://www.riamoneytransfer.com/
The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company's right to assign or reassign duties and responsibilities to this job as needed.
