Compliance Analyst

Key accountabilities 

1 Monitoring and audit execution 

• Execute the monitoring and audit plan set by the compliance managers, across whichever verticals and channels are assigned. 
• Carry out checks to a documented method and an unbiased sampling basis, without prior notice to the teams being sampled where the check requires it. 
• Assess against the requirement — script adherence, disclosure, consent, data accuracy, product and pricing accuracy — rather than against general impressions of quality. 
• Sustain accuracy across repetitive review work, using a method rather than relying on concentration. 

2 Registers, records and evidence 

• Maintain the registers and records supporting the assigned area — accurately, completely and consistently. 
• Retain working papers, samples and supporting records to a standard that would survive a retailer audit or a regulator's file request. 
• Classify and record matters correctly at the point of intake, because a record classified wrongly at the start is invisible to analysis later. 
• Keep data clean enough to support trend and root-cause analysis, not only case tracking. 

3 Product, script and disclosure review 

• Review scripts, disclosures, journeys, calculators, rates, fees and marketing content for accuracy and for compliance with the applicable requirement. 
• Check that mandatory disclosures appear at the right point and are not defeated by design. 
• Support pre-release checks before a product, plan, campaign, partner or system change goes live. 
• Provide subject-matter depth in an assigned product vertical, and be prepared to pick up another. 

4 Complaints and incident support 

• Support complaint and incident intake, classification, tracking and closure, including matters referred by partners. 
• Track deadlines and service levels, and escalate before expiry rather than after. 
• Assemble evidence packs supporting responses to counterparties, schemes and regulators. 
• Recognise immediately which matters cannot wait — customer harm, vulnerability, or a potential privacy or reportable breach — and escalate them straight away. 

5 Escalation and reporting 

• Report findings clearly and specifically enough to be acted on without a follow-up conversation. 
• Flag patterns observed during routine work rather than waiting for them to appear in a monthly report. 
• Escalate anything involving customer harm, vulnerability or a potential breach immediately.