Department: Compliance
Location: Remote
Description
The Compliance Analyst role is a key role on our Compliance team. The Compliance Analyst is primarily responsible for processing payments and performing due diligence investigations, compliance support and administration - they are the first line of defense for processing payments in a compliant manner and protecting Rivalry against fraudulent transactions from fraudsters, abusers and avoiding a breach of Rivalry's regulatory obligations.
PLEASE NOTE: For all Philippines applicants, it is a requirement of the role to be available for shifts outside of a typical 9-5pm schedule.
Your Responsibilities
Payments Processing & Player account verification:
- Process customer payouts while following all of the relevant Compliance controls
- Documenting customer incoming issues for further investigation; solving directly or escalating issues to corresponding teams.
- Keeping customers informed about the status of any open cases, communicating to them about resolved cases.
- Assisting with payment processing controls and follow-ups.
- Anti Money Laundering/Combating Terrorist Funding review;
- Anti-Fraud reviews;
- Money In Money Out reviews;
- Assistance with payment accounts funding visibility (EDD)
Customer Verification & Fraud prevention
- Resolve tickets escalated by the customer support team
- Review user information for accounts that have been suspended by SumSub
- Performing KYC verification including manual intervention and high risk verification
- Assist the Senior KYC analysts and the Compliance Team as needed
- Conducting account player verification including source of funds checks, player risk assessment, etc
- Assist the Payments and Customer Support team as needed
- Communicate with customers in multiple languages about issues regarding their account verification in a manner that aligns with our Customer support standards.
- Escalating issues to the Compliance leadership when needed
Casino Compliance Overview
- Monitor and process daily alerts, distributed via internal communication channels, related to new game releases.
- Collaborate with game providers and internal teams to review casino games compliance.
- Accurately input and maintain detailed compliance records of casino content into the central content database.
- Conduct routine, scheduled compliance health checks (monthly, quarterly, and ad-hoc) on the live casino environment to identify and remediate any discrepancies.
Your Stats
- Fluent in English (we provide financial assistance to help with this if English is not your first language!)
- Fluency in a 2nd or 3rd language is an asset. Preferred languages include Brazilian Portuguese, Tagalog, Spanish, and French.
- Ability to keep your cool with customers in a friendly and open manner, even when things get spicy.
- A high level of attention to detail and ability to execute on new processes and procedures as they arise.
- Excellent written and verbal communication skills in English and any other fluent language you have.
- Comfort with ambiguity and the willingness to do what's right even if it's outside the box.
- Comfort with modern online communication tools and systems, including slack.
- Ability to work with a decentralized team, located all around the world.
- Access to a fast and reliable internet connection.
Our Stats
- We offer a competitive salary and total rewards package including stock options (we believe it's important for our people to own a piece of the company and share in our success).
- A chance to work in one of the most exciting and rapidly growing industries.
- Work with an extremely talented team who share a love for video games and esports on truly innovative projects; we're not your typical online sports betting site.
- See your performance in real time, be part of a supportive team with a focus on training, coaching and continual improvement, and benefit from yearly salary reviews.
- Work from almost anywhere in the world.
- Paid Vacation and Holidays.
- Benefits plan in Canada, Benefits Stipend outside of Canada.
- Transparent, candid, effective, driven colleagues.
- Career and personal growth prioritized by management.
- Every Rivalry employee gets a monthly hobby stipend, which includes Video Games!
