Position Overview
The Company Nurse provides onsite clinical care, health counseling, and occupational health services to employees in a highvolume, 24/7 BPO environment. The role ensures prompt triage for medical concerns, coordinates external care and HMO benefits, supports DOLE/OSH compliance, and drives wellness programs to help improve attendance, productivity, and overall employee wellbeing.
Key Responsibilities
Clinical Care & Triage
- Provide first aid, basic life support (BLS), and initial assessment for workrelated and nonworkrelated illnesses/injuries
- Determine fitness to work/returntowork; escalate emergencies and arrange transport when needed
- Maintain an organized, wellstocked clinic and ensure medical equipment is functional and calibrated
Case Management & Records
- Log all clinic visits, incidents, and treatments; ensure confidentiality and proper data protection
- Track referrals, diagnostic results, and clearances; coordinate medical certificates and RTW documents with HR/Operations
- Monitor communicable disease cases and support contact tracing per company protocol
Health Program Administration
- Coordinate preemployment and annual physical exams (APE), immunizations, and health screening events
- Lead wellness campaigns (e.g., mental health first aid, ergonomics, lifestyle disease prevention, stress management)
- Conduct health education during new hire orientation and team huddles
HMO / Benefits Coordination
- Assist employees with HMO availment, LOA processing, and clinic/hospital referrals
- Liaise with HMO partners and providers; track utilization and common case trends for reporting
Occupational Safety & Compliance
- Support OSH programs (with the Safety Officer), incident investigations, and corrective actions
- Ensure clinic and practices comply with DOLE/OSH standards and company policies
- Participate in emergency response drills (fire/earthquake/medical) and maintain firstaid kits across floors
Stakeholder Partnership & Reporting
- Partner with HR, Facilities, and Operations on attendance health cases (e.g., patterns of sick leave, fatigue)
- Prepare weekly/monthly health dashboards: clinic footfall, top cases, HMO usage, incident rates, and program outcomes
- Recommend datadriven health initiatives to reduce avoidable ER visits and improve productivity
Qualifications
- Registered Nurse (RN) with active PRC license
- BLS/Basic Life Support certification required; ACLS and Occupational Health training an advantage
- 12+ years clinical, ER, occupational health, or BPO/company clinic experience preferred
- Knowledge of OSH standards, first aid, incident reporting, and infection control
- Proficient in MS Office/Google Workspace and electronic health logs
- Strong communication, empathy, and confidentiality; able to make sound clinical judgments in fastpaced settings
- Willing to work shifting schedules, nights, weekends, and holidays as needed
Key Competencies
- Clinical Assessment & Triage
- Emergency Response (BLS/First Aid)
- Case Management & Documentation
- HMO/Provider Coordination
- Health Education & Counseling
- Data Reporting & Trend Analysis
- Collaboration & Stakeholder Management
- Integrity & Patient Confidentiality
Tools & Systems
- Clinic equipment (BP apparatus, oximeter, glucometer, AED if available)
- EHR/health logs, incident reporting tools, and HMO portals
- Communication and ticketing tools (email, chat, HRIS)
Work Setup
- Onsite clinic coverage (rotational shifts)
- Light to moderate physical activity (assisting in emergencies, inventory, clinic upkeep)
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