Community Specialist

Glamnetic is an innovative beauty brand known for disrupting the industry with its revolutionary magnetic lashes and salon-quality press-on nails. Now the #1 press-on nail brand in North America, Glamnetic is sold online and in top retailers including Ulta, Sephora, and Amazon. We simplify everyday beauty routines with innovative, trend-forward products that save time, money, and effort without compromising on quality.

We are committed to delivering outstanding customer experiences and fostering a supportive, collaborative, and growth-oriented work culture for our team.

The Community Specialist will manage the day-to-day operations and engagement of GlamFam, our official Facebook Group, while supporting the growth and health of the community through creative initiatives and thoughtful moderation. This role bridges daily execution with proactive planning, ensuring our customers stay connected, valued, and excited about Glamnetic.

You will play a key role in amplifying member loyalty, surfacing valuable customer insights, and creating an outstanding online experience that aligns with our brand goals. You will write and engage in Glamnetic's signature casual, conversational brand voice and serve as a front-line representative of the brand within our community.

• Manage daily operations of the GlamFam Facebook Group, including member approvals, post moderation, and enforcing community guidelines.
• Use best judgment to review and approve member-submitted posts, ensuring content is on-brand, appropriate, and adds value to the community.
• Foster a positive, inclusive environment by addressing member concerns and resolving escalations promptly.
• Monitor community sentiment and activity, reporting key insights and trends to leadership.

• Maintain and update the community content planner with posts, polls, and prompts to encourage conversation and connection.
• Draft giveaway posts, engaging community content, and surprise-and-delight moments that reflect Glamnetic's authentic, non-corporate brand voice.
• Plan and execute recurring community activations such as giveaways, challenges, and themed engagement events.
• Test new engagement ideas and small pilots to drive member excitement and growth.

• Build and present a monthly community performance deck covering engagement metrics, growth trends, sentiment highlights, and key takeaways.
• Maintain daily, weekly, and monthly KPI trackers to report on the effectiveness of strategies implemented.
• Pull community metrics and create performance reports that inform strategy and planning.

• Partner with the CX team to triage and resolve customer issues (product complaints, shipping concerns, escalations) surfaced within the community.
• Share member feedback, engagement ideas, and community sentiment with internal teams to help shape marketing and product strategies.
• Identify and flag high-quality user-generated content (UGC) for potential use in marketing, social media, or product pages, coordinating with the relevant teams.
• Support cross-functional campaigns, product launches, and ad-hoc projects that enhance the community experience.
• Coordinate with influencer or brand ambassador initiatives as needed, supporting activations that involve the community (e.g., PR box collaborations, creator partnerships).

• Implement and manage social media strategies following detailed standard operating procedures (SOPs).
• Engage in various online communities and platforms to drive organic traffic and increase brand visibility.
• Monitor and respond to comments and discussions in a timely and effective manner.
• Employ proprietary techniques for community engagement without revealing the specific methods publicly.

• 13 years of experience in community management, social media, or a similar role, preferably with Facebook Groups or online communities.
• Excellent written communication and interpersonal skills with a warm, engaging, and authentic tone that avoids overly corporate or scripted language.
• Strong editorial judgment for reviewing community-submitted content and knowing what to approve, flag, or decline.
• Highly organized and self-motivated; able to manage multiple tasks and pivot as needed.
• Creative mindset and passion for building authentic connections online.
• Comfortable pulling community metrics and creating performance reports and presentations.
• Ability to collaborate with cross-functional teams and maintain brand alignment.

• Experience working with beauty, lifestyle, or e-commerce brands.
• Familiarity with social media management tools and Facebook Group admin tools.
• Knowledge of best practices for community engagement and growth.
• Deep product curiosity and willingness to become fluent in Glamnetic's full product catalog, including new launches, collaborations, and retail availability.
• Comfort with AI tools and a general openness to learning and adopting new technologies in day-to-day workflows.
• Experience with Canva.

• Competitive salary commensurate with experience.
• 100% remote team.
• Collaborative culture: join a small, tight-knit team where you'll have the autonomy to own your work while collaborating across the organization.
• Comprehensive benefits including a medical stipend, generous paid time off, holidays, sick leave, a birthday holiday, a mental health day, and employee discounts.
• Growth: hands-on experience not only within your department, but also through collaboration with other teams. We're committed to continuous learning and helping our team members reach their goals.
• Insider access: be among the first to learn about new products and enjoy full access to our inventory.

Glamnetic is an equal-opportunity employer and celebrates diversity, recognizing that diverse teams are stronger and more successful. We approach diversity and inclusion seriously and thoughtfully, creating an inclusive environment for all employees. Glamnetic provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type regardless of race, color, religion, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws. We encourage and embrace applicants of all backgrounds to apply.

Please note: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee in this role. Duties, responsibilities, and activities may change at any time with or without notice.