ABOUT WEDDED WONDERLAND
Wedded Wonderland is the global luxury destination wedding and celebrations platform connecting couples, suppliers, and venues across more than 50 countries. With 1M+ Instagram followers across six pages and a co-founder whose organic content consistently reaches 40,000+ views per post, we are building a daily content machine that drives three commercial outcomes simultaneously: couple concierge inquiries, supplier network memberships, and investor credibility.
THE ROLE
We serve couples planning Lebanese weddings in London, Afghan weddings in Dallas, South Asian weddings in Dubai, and destination celebrations across five continents. The Community Manager is the warm, expert human voice behind our brand across six Instagram pages and our Circle B2B network. You will use AI tools primarily Claude to match the response quality and volume required across a 1M+ follower community without losing the personal, luxury feel that defines our brand. AI helps you scale the warmth, not replace it.
WHAT YOU WILL DO
- Own daily community management across all six Instagram pages responding to all comments and DMs within 2 hours
- Use Claude to draft initial community responses review, personalise, and humanise before sending
- Identify and escalate high-intent DMs to the concierge team you are the human intelligence layer above the AI intake bot
- Manage and grow the Circle B2B community weekly posts, member welcomes, supplier introductions
- Use Claude to generate weekly Circle community content, engagement prompts, and member spotlight posts
- Monitor comment sentiment and flag brand or reputation issues immediately
- Build and maintain a brand voice response library in Notion for common scenarios AI-assisted but human-approved
- Plan monthly engagement initiatives using AI-generated content ideas Q&As, polls, ask-the-concierge sessions
- Produce weekly community health reports use analytics tools and Claude to interpret trends and surface insights
Requirements
WHAT WE ARE LOOKING FOR
- 3+ years in community management or social media engagement for a lifestyle, luxury, or travel brand
- Native or near-native English writing ability warm, articulate, and brand-appropriate without exception
- Genuine cultural fluency in at least one of: Arabic and Middle Eastern, Spanish and Latin American, or South/Southeast Asian culture
- Deep understanding of Instagram engagement mechanics you know timely genuine replies drive algorithmic reach
- Experience managing a private professional community (Circle, Slack, Mighty Networks, or equivalent)
- Comfortable using Claude or similar AI tools to draft and accelerate written responses at volume
BONUS IF YOU HAVE
- Written or spoken proficiency in Arabic, Spanish, French, or Portuguese
- Experience working alongside DM automation tools such as ManyChat
- Background in luxury hospitality, destination travel, or weddings
- Experience with influencer relationships or UGC coordination
THE KIND OF PERSON WHO SUCCEEDS HERE
You are genuinely warm, culturally fluent, and smart about how you use AI to extend your capacity without diluting your quality. You know that a Claude-drafted response is the starting point, not the finish line you bring the human touch that makes a luxury brand feel personal at scale. You understand that a comment replied to in 10 minutes converts better than one replied to in 10 hours, and you build your workflow around that.
