A Community Manager (CM) should have exceptional oral and written communication skills and is able to develop engaging content. This person should be a people person with great customer service skills and the ability to moderate online and offline conversation with our community.
Duties and Responsibilities:
- Reports to assigned supervising officers - Social Media Specialist, Account Managers and up
- Sets and implements social media and communication campaigns to align with marketing strategies
- Provides engaging messages and ads for social media accounts
- Responds to comments and customer queries in a timely manner
- Monitors and report on feedback and online reviews
- Organizes and participates in events to build community boost brand awareness
- Coordinates with client marketing, PR and communications teams to ensure brand consistency
- Builds relationship with customers, potential customers, industry professionals
- Stays up-to-date with client products and digital technology trends
- Performs other work assigned
Requirements:
- Must have Bachelor's Degree in Marketing, Arts, English or any related field
- Has excellent verbal and writing communication skills
- Is keen with details and well organized
- Is good in prioritizing and time management
- Has excellent skills in MS Office, Google Workspace, Zoom, MS Teams and other online meeting and working platforms
- Ability to identify and track relevant community metrics
