COMMUNITY MANAGER

Key Responsibilities

Community Management

• Coordinate with the Social Media Strategist and Social Media Account Manager to ensure all content is published accurately and on schedule.
• Manage the social media content calendar, including always-on content and paid campaign materials across different business units.
• Develop FAQs and response guides for social media inquiries.
• Respond to customer comments and private messages in a timely and professional manner.
• Prepare and provide test/demo links for internal and client approval before content goes live.
• Coordinate with the Media Team to ensure links are properly supported by media campaigns.

Content Creation

• Create engaging, relevant, and creative content for social media platforms.
• Write captions, social copy, and other content required for social media posts.
• Collaborate with the Creative Team to ensure content aligns with the campaign's creative direction.
• Work closely with the Digital Content Production Team to align on visual execution, animations, edits, and overall content quality.
• Monitor social media trends and recommend creative ideas and digital executions for campaigns.
• Demonstrate strong knowledge and hands-on experience with short-form video platforms such as TikTok, Instagram Reels, and YouTube Shorts.

Qualifications

• Bachelor's degree in Marketing, Advertising, Mass Communication, or a related field.
• At least 1–3 years of relevant experience in social media, digital marketing, or community management.
• Strong analytical, planning, and organizational skills.
• Excellent communication and presentation skills.
• Strong problem-solving and multitasking abilities.