Community Management & Social Media Officer

Can you turn social media insights into meaningful engagement—and help teachers adopt tools that support their classrooms

We're looking for an analytical and engaging professional to lead our social media strategy and educator community operations. Your work will help drive adoption of our Educator Programs and support teachers in consistently using Class Builder.

What you'll do:

• Manage content planning, publishing, and engagement across Facebook Groups, Facebook Pages, LinkedIn, YouTube, and Instagram.

• Build analytics dashboards and translate audience behavior into actionable insights that support acquisition, activation, adoption, and retention.

• Mobilize teacher communities through practical playbooks, pedagogical tips, and peer showcases.

• Host interactive onboarding sessions and webinars, and develop short video tutorials.

• Build a searchable Knowledge Base and automate community workflows to improve the teacher experience.

What we're looking for:

• 5–7 years of experience in social media management, audience analytics, community management, or digital marketing—preferably in Education, EdTech, or SaaS.
• A degree in Communications, Marketing, Educational Technology, Education, or a related field.
• Advanced proficiency in Meta Business Suite, Facebook Group Insights, and social listening or analytics platforms.
• Hands-on experience with Knowledge Base platforms and community automation tools, such as Notion, Zendesk, Help Scout, Zapier, ManyChat, or similar.
• Proficiency in generative AI tools such as Claude, Gemini, or ChatGPT.
• Strong analytical thinking, excellent writing, data-driven storytelling, and confidence facilitating live online sessions.
• Experience working with teachers or school communities is a strong advantage!