Join GrowthAssistant and help our clients build stronger online communities and trusted brand reputations. We're looking for a Community Engagement & Reputation Management Specialist who thrives on connection, consistency, and communication. You'll be the voice of multiple brands engaging audiences, managing feedback, and ensuring every comment, message, or review is handled with professionalism and empathy.
Compensation & Perks
Salary:Final offer based on skills and experience matched to role requirements
Work Setup: 100% permanent work-from-home
Bonuses:
- $25 monthly perfect attendance bonus Performance bonus
- Anniversary bonus (5,000 at 1 year; 10,000 at 2 years)
- $300 referral bonus per successful hire
Paid Parental Leave
Paid Time Off:
- 7 holiday PTO days/year
- 6 regular PTO days/year
Health Coverage: Comprehensive HMO plan
About the Role
As a Community Engagement & Reputation Management Specialist, you will:
- Monitor and respond to conversations across social and review platforms
- Ensure communities feel heard, valued, and supported
- Manage engagement workflows, track performance, and flag potential brand risks
- Provide insights to inform marketing and customer experience strategies
Your work will directly contribute to protecting and enhancing brand reputation while providing actionable feedback for clients.
What You'll Do
- Monitor Meta (Facebook & Instagram) and major review/feedback platforms daily
- Track and respond promptly to all comments, mentions, DMs, and reviews
- Draft brand-aligned, timely responses following client voice guidelines and FAQs
- Escalate sensitive topics or potential risks to internal teams or clients
- Maintain organized logs and reports of engagement activity, response times, and volume
- Provide community sentiment insights and recurring questions to support social/marketing teams
- Ensure no comment or interaction goes unanswered within established SLAs
- Compile weekly/monthly reports summarizing review trends, ratings, and sentiment
- Identify opportunities to highlight positive feedback and strengthen brand perception
What We're Looking For
- 12 years of experience in community management or social media moderation
- Familiarity with Meta Business Suite or similar social media management tools
- Excellent written communication, grammar, and attention to detail
- Proven ability to multitask across multiple client accounts
- Experience with tracking systems (Google Sheets, Excel, or project management tools)
- Prior experience monitoring and managing online reviews (Google, Trustpilot, Yelp, BBB)
- Strong judgment and ability to identify brand/reputation risks quickly
Nice-to-Have Skills
- Experience with Sprout Social, Hootsuite, or Sprinklr
- Agency or multi-brand community management background
- Familiarity with social listening and sentiment analysis tools
- Experience with reputation management platforms (Reputation.com, Podium, Yext)
- Customer support or PR experience, especially handling sensitive feedback
Growth Opportunities
- Develop expertise in brand voice alignment across diverse industries
- Recommend engagement and community strategy improvements based on trends
- Train and mentor new community managers as teams expand
- Contribute to social and PR strategy using sentiment insights
- Own and optimize SOPs for review monitoring, escalation, and reporting
- Partner with marketing and CX teams to enhance overall reputation management strategy
Why You'll Love Working Here
At GrowthAssistant, you'll collaborate with a diverse, talented team, sharpen your skills with global clients, and make an impact in your career. We value your growth and recognize your contributions every step of the way.
Apply today and take the next step in your career with GrowthAssistant!
