Zeroto1 is a 76 person Social Commerce and Influencer Marketing agency based in Orange County, CA.
We scale $100M+ consumer brands through Influencer Partnership Ads, TikTok Shop Management, Live Shopping, and Creator-Affiliate communities.
Position Overview
The Community Manager is responsible for building and growing an engaged creator community that inspires participation, collaboration, and high-quality content creation. In this role, you'll manage day-to-day community operations across Discord, Lark, and other platforms, foster meaningful relationships with creators, and drive engagement through campaigns, product launches, and community initiatives. You'll partner closely with cross-functional teams to identify top creators, increase community participation, and help turn creator engagement into impactful content.
Key Responsibilities
Community Growth and Daily Operations
- Grow and manage creator communities across Discord, Lark, and other community platforms.
- Drive daily community engagement by facilitating conversations, answering questions, sharing updates, and supporting creators.
- Welcome and onboard new creators, ensuring they understand community resources and opportunities.
- Communicate campaigns, product launches, incentives, and affiliate programs to keep creators informed and engaged.
- Maintain an organized, positive community experience by managing community guidelines, channel structure, and removing participation barriers.
Community Activation
- Drive creator participation in campaigns, sample programs, affiliate initiatives, and content challenges.
- Increase creator engagement through community activation strategies that boost participation and content creation.
- Partner with cross-functional teams to promote campaigns, content opportunities, and affiliate programs.
- Develop re-engagement initiatives to reactivate inactive creators and strengthen community participation.
- Track and analyze community engagement to identify activities that drive meaningful creator action and content output.
Weekly Newsletter and Announcement Execution
- Own the execution of weekly creator newsletters and community announcements across designated channels.
- Create and distribute engaging communications highlighting campaigns, product updates, samples, incentives, and other creator opportunities.
- Partner with the Content Strategist to align messaging, priorities, and community communications.
- Develop newsletter content and supporting assets, including copy, visuals, and promotional materials.
- Track newsletter performance and creator engagement to optimize communication effectiveness and follow-up actions.
Campaign Launch Support
- Support campaign launches by coordinating communications across creator communities.
- Prepare and distribute campaign materials, including announcements, reminders, FAQs, and participation instructions.
- Educate creators on campaign objectives, requirements, deadlines, incentives, and available opportunities.
- Provide ongoing creator support by answering questions and driving participation throughout campaign execution.
- Gather creator feedback and share insights with the Content Strategist to improve future campaigns.
Creator Lead Identification
- Identify high-potential creators based on engagement, content quality, product fit, and community participation.
- Recommend creators for paid partnerships, affiliate programs, sample opportunities, and future campaigns.
- Collaborate with the Paid Creator Manager by sharing qualified creator leads and partnership opportunities.
- Maintain creator pipelines and tracking with detailed notes on performance, strengths, and next steps.
- Support creator growth by helping develop pathways from community members to affiliate and paid creator partnerships.
Community Feedback and Reporting
- Collect and share creator feedback on campaigns, products, incentives, and overall community experience.
- Monitor community sentiment by identifying trends, common questions, and participation barriers.
- Track key community metrics including growth, engagement, campaign participation, and content output.
- Provide regular performance reports with actionable insights and community updates.
- Recommend process improvements to enhance community operations, communication, and creator engagement.
Required Qualifications
- 2+ years of experience in community management, creator operations, influencer marketing, social media, or a related field.
- Experience managing online communities on platforms like Discord, Slack, Lark, Facebook Groups, or similar.
- Excellent written communication skills with the ability to engage, activate, and grow creator communities.
- Highly organized with experience coordinating newsletters, announcements, campaigns, and community initiatives.
