The Executive Centre (TEC) opened the doors to the first Executive Centre in 1994 and today boasts over 260+ centres in 38 cities and 15 markets.
The Executive Centre caters to ambitious professionals and industry leaders looking for more than just an office space - they are looking for a place for their organisation to thrive. TEC has cultivated an environment designed for success with a global network spanning Greater China, Southeast Asia, North Asia, India, Sri Lanka, the Middle East, and Australia, with sights to go further and grow faster. Each Executive Centre offers a prestigious address with the advanced infrastructure to pre-empt, meet, and exceed the needs of our ambitious Members. Walking with them through every milestone and achievement; empowering them to succeed.
Privately owned and headquartered in Hong Kong, TEC provides first class Exclusive and Shared Workspaces, Business Concierge Services, and Meetings & Events facilities to suit any business needs.
For more information, please visit www.executivecentre.com
Come and join us in our TEC family!
Position: Executive - Community
The Executive Centre is an innovative, multinational, flexible workspace provider, catering to businesses and individual members from the broadest spectrum, each with unique requirements.
We are seeking an enthusiastic individual that illustrate The Executive Centre's core values of putting our members first, going above and beyond, and striving to create a connected culture. Work alongside the respective city and centre teams strive to achieve our mission of facilitating the growth of ambitious businesses through high-end service, seamlessly operated workspaces, unparalleled insights from a global member network and experiences that elevate corporate culture.
This position offers an exciting opportunity for growth within the community industry, allowing you to develop your skills while contributing to engaging and memorable experience for our clients.
Responsibilities:
Community Engagement
- Communicate and work closely with local teams and members to ensure highest level of member satisfaction.
- Develop community initiatives designed to create connections between members, including member introductions, overseeing in-person events and webinars, electronic and print communications etc.
- Manage events calendar and workflow. Ensure there is a good balance of business, educational, lifestyle, member appreciation, sustainability and sales-marketing related events or webinars.
- Work closely with Business Development and Operations team to drive engagement. Manage onboarding and Community orientation for all our new and assist existing Members.
- Partnering with TEC member companies to organize events and member benefits on a regular basis.
- Minimum 3 Community Events per month, 6 Member benefits in a calendar year, and other activities outlined in the Community Assessment and Overview.
Online Engagement & Social Media
- Design and implement guidelines and best practices for both online and offline communities to optimize member experience. Exercise discretion in guiding prospective members, including possibly gatekeeping where business may not be in the interests of the greater community.
- Moderate and facilitate Community online forum by posting relevant TEC, member-related and industry content, participating in conversations with forum members, and managing negative comments/complaints in a respectful manner that reflects the TEC value system.
- Manage the local posting of Community social media calendar with content shared regularly on TEC channels
- Identify and develop local member benefits.
Membership & Partnership with Members and Non-Members
- Expand TEC Community by acquiring Corporate Members and Access Pass
- Explain TEC policies and procedures to members, including but not limited to: membership and partnership agreement and billing procedures at initial on-boarding process.
- Proactively engage members to discover and discuss members objectives, i.e. using member service request as an opportunity to learn more about member, member's business and any other needs member may have. Identify opportunities and act on them to connect members.
- Create public events and programs to expand TEC Community bring in potential clients and partners.
- Develop B2B Partnership through profit-sharing model or upselling of TEC main products and services. Attend local industry, business and public events as TEC brand ambassador. Develop partnership program with Chamber of Commerce, Business Association, University Alumni, and other potential Business Community to expand content-based events and expand TEC Community awareness.
Who are we looking for:
Experience and Requirements:
- University graduate with 1-3 years of experience
- Prior event management and customer relationship management required
- Passion and understanding for entrepreneurial or other business communities
- Exceptional organizational, time management and multitasking skills
- Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
- Outgoing and positive personality Community team are required to walk into networking events and be comfortable introducing themselves and others to Members or Non-Members and able to work with different stakeholders
- Exceptionally communicative Proficient in English and local language is a must. Community team must excel at clear, tailored online communication. They embrace and value the differences among different communication platforms, and are eager to explore the best methods for interacting with community members.
Your personal data would be treated confidential and would be used for recruitment purpose only.
