Community Admin

Job Title: Community Admin (Social Media for Skin-care Brand)

Work Arrangement: Onsite- Double Dragon (non-negotiable)

Job Overview

This Community Admin role will help support the Ambassador Community team in 

a wide variety of day to day operations. A large portion of this role will involve reviewing 

ambassador applications and content submissions for our ever-growing brand community.

Responsibilities

Community Support:

• Support on the day-to-day engagement of client's community channels. Be both 

proactive and reactive with the community, engaging across questions, comments, 

and support requests efficiently.

• Careful review and consideration of ambassador applications.

• Maintain and clear community platform's ambassador submissions from pending 

applications, content submissions, document submissions, etc.

• Maintain a unified brand voice across different insider social and chat channels and 

ensure responses are consistently conveying appropriate brand TOV.

• Contribute ideas and suggestions for fostering community growth and enhancing 

customer satisfaction and community experience.

Operational Support:

• Provide essential administrative support to ensure the smooth operation of the 

community team and ambassador relationships; this will be varied but some 

examples could include sending packages, tracking packages, updating external 

communications, meeting notes, etc.

Send outs Management:

• Coordinate and manage send outs, whether they are gratis or otherwise.

• Ensure that send outs are processed efficiently and in compliance with company 

guidelines.

Social Media Engagement:

• Respond to community inquiries across all brand insider channels daily

• Engage effectively and in a timely manner with brand ambassador posts across 

Facebook, Instagram and TikTok

• Be responsible for downloading and tracking ambassador social media posts

Skills and Requirements:

• Must be comfortable working regular weekly evenings and weekends shifts to 

adhere to regular community activity

• Highly organized and able manage multiple projects simultaneously

• Knowledge of current trends in brand and community marketing

• High-level attention to detail as workload can be repetitious

• Excellent writing skills and experience drafting copy

• Ability to multitask and prioritize work effectively

• Self-starter and able to work independently

• Communicate proactively and take initiative across all tasks and project