The
Commissions Support Administrator supports the Sydney Commissions team to maintain efficient and accurate commission operations. The team processes payments received from lenders so commission payments can be made to our broker network.
You will bring your excellent time management skills and ability to prioritize tasks to ensure the team's successful workflow levels are maintained.
Key Responsibilities
- Lender Statement & Commission Processing
- Promptly and proactively save lender statements received in Freshdesk.
- Download and save lender statements from lender web portals when funds are received into bank accounts.
- Process lender commission statements in Microsoft Excel and import the completed information into Infynity/Metanoia CRM.
Ticket Triage & Operational Support
- Triage Freshdesk tickets and respond to tickets that remain unactioned after two business days.
- Respond to broker queries and liaise between brokers and lenders to resolve payment queries.
- Support the Sydney Commissions team with ad hoc commission tasks and projects.
- Prioritise workload effectively to help maintain team workflow levels and support ongoing efficiency and accuracy.
Required Skills & Experience
- Strong time management skills and the ability to prioritize work effectively.
- Attention to detail and a high level of accuracy.
- Sound computer skills across Microsoft Office programs, particularly Excel.
- Strong written and verbal communication skills.
Behavioral Competencies
- Able to adapt to change and shifting priorities.
- Positive can-do team attitude.
- Willingness to learn and build capability across commission processes and systems.
- Proactive and timely in completing assigned work and supporting team workflow.
