Stellar Staff is seeking an experienced, proactive, and authoritative Commercial Field Service Dispatcher (HVAC / Trades) to partner directly with a premier commercial facility maintenance provider.
This client services major contract accounts like gas stations, convenience stores, and commercial hubs across trades including HVAC, plumbing, electrical, and general maintenance.
In this role, you will take complete ownership of the daily dispatch operations—answering inbound calls, managing work order emails, scheduling field technicians, and ensuring zero leads or high-value jobs slip through the cracks.
How You'll Make an Impact
- Centralize Inbound Operations: Monitor and answer the main phone line and Google support emails promptly, ensuring emergency commercial requests and work orders are captured immediately.
- Master ServiceTitan Dispatching: Manually input incoming work orders into ServiceTitan, schedule field technicians based on urgency, and communicate schedules directly with stores.
- Technician Coordination & Accountability: Call technicians upon scheduling to confirm job details, check in regularly for status updates, and take charge of field schedules.
- Quote Approvals & Extensions: Review tickets for initial Not To Exceed (NT) limits, coordinate fast cost approvals when extra work is required, and prevent job delays.
- Seamless Invoicing Handoff: Ensure completed work orders are moved swiftly to the billing department so tickets never go stale.
- Process Leadership: Bring your expertise to optimize ServiceTitan workflows, suggest operational improvements, and build standard operating procedures (SOPs) alongside leadership.
Who We Are Looking For
- Proven Commercial Dispatchers: You have direct, hands-on dispatching experience—specifically within commercial facility maintenance, HVAC, plumbing, or electrical trades (residential-only experience will not qualify).
- ServiceTitan Power User: Highly proficient in ServiceTitan for dispatching, booking, and ticket tracking (trainer-level experience is a strong plus).
- Self-Directed & Authoritative: You take instructions quickly, own your desk completely, and never need to be micromanaged or chased down to do your work. You know how to take control, set expectations with technicians, and communicate with authority.
- Tech-Savvy Communicator: Proficient in Google Workspace, Microsoft Teams, and Slack, with exceptional verbal and written English communication skills.
Tech Requirements: ServiceTitan, Microsoft Teams, Google Workspace, and Slack.
Compensation & Benefits:
- Starting Rate: $4.50/hour
- Health allowance after 1 month
- Performance bonuses plus guaranteed retention bonuses at Month 3, Month 6, and Year 1
- Stable, long-term work
