Commercial Client Relationship Senior Manager

MediCard Phils., Inc.is one of the country's leading HMOand the only HMOfounded and run by Doctors. Since its inception, the concept of service-oriented total health care has been the molding ideal of MediCard. The competition is vast, and the benefits being offered by the competitors are tempting. However, MEDICard has taken the lead in providing innovative and productive ideas that cut down the cost of health maintenance without compromising its quality.

MediCardnow boasts of more than half a million members and over 54,000 accredited doctors in over 1,000 hospitals and clinics nationwide. It also operates 16 MediCard free-standing clinics that provide services at par with those offered by hospitals minus the confinement.

MediCardis currentlylooking for assertive, dynamic and energetic individuals to fill up the following vacancy:

The Commercial Client Relationship Senior Manager is responsible for managing and growing strategic relationships with MediCard's key corporate accounts, ensuring high client satisfaction, retention, and revenue growth.

The role serves as the primary relationship owner for assigned commercial clients, providing consultative account management, identifying expansion opportunities, resolving escalated concerns, and driving long-term partnership value.

The position collaborates closely with Sales, Operations, Customer Experience, Medical Services, and Finance teams to deliver exceptional service experiences and achieve commercial objectives.

Manage and strengthen relationships with assigned corporate clients, acting as the primary point of contact for strategic account concerns and requirements.
Develop and execute account management plans to drive client retention, membership growth, and revenue expansion within existing accounts.
Conduct regular business reviews with clients, presenting utilization trends, service performance, renewal strategies, and value-added recommendations.
Identify cross-selling and up-selling opportunities for MediCard products and healthcare solutions to maximize account profitability.
Partner with Sales teams during renewals, contract negotiations, and account expansion initiatives to secure business continuity and growth.
Resolve complex client concerns and service issues by coordinating with Operations, Medical Services, Provider Relations, Claims, and Customer Experience teams.
Monitor account performance metrics, client satisfaction levels, utilization patterns, and service delivery standards to proactively address risks and opportunities.
Build executive-level relationships with key decision-makers, HR leaders, and benefits administrators within client organizations.
Support implementation of new accounts, product enhancements, and client-specific healthcare programs.
Maintain accurate customer records, account plans, pipeline opportunities, and engagement activities within CRM platforms and reporting systems.
Provide market intelligence, competitive insights, and client feedback to support product improvements and strategic decision-making.
Lead, mentor, and support junior Client Relationship Managers and Account Management personnel, as applicable.