Commercial Account Associate, Chapter Accounts

Commercial Expertise Advancing Social Impact Across International Markets

Our client is a leading social good technology company helping nonprofits, foundations, corporations, and public agencies amplify their impact. They provide purpose-built solutions for fundraising, donor engagement, grant management, case management, corporate social responsibility, volunteer engagement, and AI-powered intelligence. Their technology connects organizations with donors, funders, volunteers, and communities across an extensive global ecosystem. By unifying data, workflows, and engagement, they help mission-driven organizations operate efficiently, strengthen relationships, make informed decisions, and transform resources into measurable social impact worldwide.

About the Role

Help mission-driven organizations get more value from technology built to advance social good. Join Emapta as a Commercial Account Associate, Chapter Accounts, supporting customer conversations, sales orders, account planning, and expansion opportunities. Strengthen relationships across chapter-based organizations while developing your commercial expertise and building a long-term global career alongside Emapta's top 1% talent.

Your Commercial Path to Global Social Impact

• Employment Type: Full-time
• Shift: Night Shift, Weekends Off
• Work Setup: Work From Home

Exciting Perks Await!

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Permanent WFH arrangement
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

Required Skills and Experience

• 1 to 3 years of experience in account management, customer success, sales support, sales development, renewals, revenue operations, or customer-facing commercial support
• Confidence in speaking directly with customers by phone or video
• Strong written and verbal communication skills
• Ability to manage multiple customer requests and follow-ups simultaneously
• Strong attention to detail and documentation
• Sound commercial judgment to identify customer requests that may create sales opportunities
• Ability to collaborate across Sales, Customer Success, Support, Finance, and Operations
• Experience supporting small sales orders, renewals, customer escalations, or account planning, preferred
• Experience with Salesforce or a similar CRM, preferred
• Experience working with chapter-based organizations, associations, nonprofits, or federated customer structures, preferred
• Willingness to attend customer events if U.S.-based and required

Ideal Candidate Profile

• Ability to operate as a versatile, customer-facing commercial partner
• Strong organization, responsiveness, and adaptability across diverse customer needs
• Ability to support small sales orders, route billing inquiries, assist Senior AEs with larger deals, research accounts, participate in customer calls, and provide clear follow-up
• Confidence in speaking directly with customers and representing the organization professionally in live conversations

Success Measures

• Accurate and timely completion of small sales orders
• Consistent routing and follow-up of inbound requests from existing customers
• Effective support for Senior AEs on larger sales opportunities
• Appropriate identification, progression, and escalation of chapter-level opportunities
• Improved customer response times
• Valuable sales input for customer Executive Business Reviews (EBRs)
• Strong account research and planning support for deal preparation
• Professional, timely, and clear customer-facing communication
• Documented event follow-up and next steps, where applicable

Your Daily Tasks

Support Small Sales Orders

• Manage smaller sales orders from existing customers
• Help customers understand next steps, required information, and process expectations
• Coordinate with Sales, Customer Success, Finance, Legal, and Operations to move small orders through the process
• Document customer requests clearly and route them appropriately
• Escalate larger or more complex opportunities to the appropriate Senior AE

Direct Inbound Existing Customer Requests

• Triage inbound requests from existing customers
• Route non-revenue-generating customer needs, including billing questions, renewal support, support escalations, and general account inquiries
• Partner with Customer Success and Support to connect customers with the appropriate owner
• Maintain clear follow-up and prevent requests from falling between teams
• Identify inbound customer requests that may create revenue opportunities and escalate them appropriately

Support Larger Sales Deals

• Partner with AEs on larger opportunities involving assigned chapter organizations
• Support account research, customer context collection, meeting preparation, follow-up notes, and deal coordination
• Maintain deal hygiene, next steps, and customer-facing follow-through
• Participate in sales conversations as needed to support AEs and improve customer responsiveness

Participate in Chapter-Level Sales Conversations

• Participate in customer conversations with individual chapters
• Develop toward independently leading smaller chapter-level sales conversations
• Help chapters understand relevant solutions, next steps, and available support
• Identify potential expansion or cross-sell opportunities and route them to the appropriate commercial owner

Support Account Research and Planning

• Conduct account research to support Senior AEs, CSMs, and commercial leaders
• Prepare account summaries, customer background information, product usage context, stakeholder notes, and opportunity inputs
• Support account planning for assigned chapter organizations
• Partner with CSMs to provide sales input for customer EBRs

Support Events Where Appropriate

• Attend select events tied to assigned chapter organizations if U.S.-based and required
• Support customer conversations, relationship development, event follow-up, and opportunity identification
• Partner with Sales and Customer Success to translate event activity into clear next steps

What You'll Own

• Ensure timely follow-up on assigned customer requests
• Coordinate small sales orders
• Triage inbound customer requests from existing customers
• Manage chapter-level customer communication and coordination
• Support account research and planning
• Support Senior AEs on larger deals
• Provide sales input for customer EBRs in partnership with CSMs
• Maintain clear documentation, routing, and escalation of customer and commercial activity

What You Won't Own

• Full enterprise account ownership
• Complex strategic deal leadership
• Final pricing or commercial approvals
• Renewal strategy ownership
• Customer Success ownership
• Support ticket resolution
• Legal, billing, or finance decision-making
• Full quota ownership unless later defined as part of the role model

Join the Top 1% Talent. A Better Career. A Better Life.

Welcome to Emapta Philippines, where high-performing professionals build long-term global careers with leading international companies. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta delivers a workplace defined by stability, growth, and purpose. Here, your career moves forward with meaningful opportunities, world-class support, and a culture built for excellence.

Apply now and be part of the #EmaptaEra.