Collections Team Leader

At Ubiquity, we live and breathe our mantra: Head, Heart, Hustle. This isn't just a philosophy—it's the foundation of who we are and what we do. As a Collections Team leader,you'll embody this mantra every day, delivering exceptional service with expertise, empathy, and a drive to succeed.

What You'll Do:

Team Leads serve as operational subject matter experts who support frontline leaders and agents by providing coaching, guidance, and assistance with complex customer scenarios, and account inquiries. They help drive performance through quality reviews,  support, reporting, and continuous improvement initiatives. support, reporting, and continuous improvement initiatives.

•  Conducting call audits and quality reviews
• Providing realtime support (LILO)
• Leading jumpstarts and knowledge sessions
• Completing followup calls with customers
• Performance reporting and trend analysis
• Coaching and talkoffs
• Creating and managing chat communications
• Identifying performance opportunities and process improvements
  
  

What We're Looking For:

• At least 3 years of experience in the Collections
• At least 2 years of supervisory background
• Leadership and coaching
• Problem-solving, critical thinking, and decision-making
• Strong verbal and written communication
• Active listening and constructive feedback
• Knowledge of high-risk accounts, Title & Insurance processes, and escalation procedures
• Performance analysis and reporting
• Organization, prioritization, and time management
• Customer-focused with effective de-escalation
• Ability to identify, escalate, and resolve operational issues
• Adaptability and continuous improvement
  
  

Why Join Us

Head: Access to career development programs that help you grow professionally and personally.

Heart : Be part of a people-first culture that values your contributions and supports your aspirations.

Hustle: Thrive in a dynamic, fast-paced environment where your hard work and dedication are celebrated.

At Ubiquity, we're more than a workplace—we're a community that's invested in your success. If you're ready to make an impact and grow with us, apply now and experience how we bring Head, Heart, and Hustle to life every day.

Apply today and start your journey with Ubiquity!