Collections Team Lead

Key Responsibilities

• Strategy & Planning
• Develop and implement effective collection strategies to maximize recovery rates.
• Set departmental goals and KPIs aligned with business objectives.
• Team Management
• Recruit, train, and lead a team of collection agents and supervisors.
• Monitor team performance and provide coaching for continuous improvement.
• Operations
• Oversee daily collection activities and ensure adherence to company policies and legal regulations.
• Handle escalations and negotiate payment plans or settlements with customers.
• Compliance
• Ensure all collection efforts comply with state, federal, and client-specific regulations.
• Conduct regular audits to maintain process integrity.
• Reporting
• Prepare and present reports on collection performance, aging analysis, and recovery trends.
• Analyze data to identify gaps and implement corrective actions.
• Stakeholder Management
• Collaborate with internal teams (Finance, Customer Service) and external clients to resolve disputes.
• Communicate progress and challenges to senior management and clients.
• Required Qualifications
• Bachelor's degree in Finance, Business Administration, or related field.
• 5+ years of experience in collections or accounts receivable management (preferably in BPO).
• Strong knowledge of regulatory compliance in collections.
• Proven leadership and team management skills.

• Preferred Skills
• Proficiency in MS Excel, reporting tools, and collections software.
• Excellent negotiation, communication, and problem-solving skills.
• Ability to work under pressure and meet strict deadlines.
• Key Competencies
• Analytical thinking
• Process optimization
• Stakeholder communication
• Risk management