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Collections Team Lead - Operations, Monee Credit

Moneep
2-4 Years
Philippines, Manila
  • Posted 9 hours ago
  • Be among the first 10 applicants

Job Description

Job Description

  • Overseeing and guiding a team of collections specialists in achieving performance targets, managing daily operations, and implementing strategies to optimize collections.
  • Collaborate with cross-functional teams to enhance operational efficiency and refine workflow processes.
  • Generate Daily, Weekly, Monthly reports related to performance updates and KPIs.
  • Prepare and present regular reports on team performance.
  • Responsible for leading and developing a team of collection agents to achieve recovery and delinquency targets while maintaining a high standard of professionalism and compliance.
  • This role combines people management with data-driven decision-making — leveraging data mining, analysis, and reporting to identify performance trends, optimize collection strategies, and support business insights.

Requirements

  • Bachelor's Degree
  • At least 2 years of experience leading a team.
  • Excellent leadership, coaching, and team management skills.
  • Strong analytical skills with the ability to interpret data and drive performance improvements.
  • Effective negotiation and conflict-resolution skills.
  • Ability to work under pressure and meet tight deadlines.
  • Excellent communication and interpersonal skills.
  • Advanced proficiency in spreadsheet applications, including Microsoft Excel and Google Sheets, for tracking performance metrics and managing reports

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Collections Management
Employment Type:
Full time

About Company

Job ID: 151849723

Last Updated: 01-08-2026 07:29:00 PM
Homejobs in PhilippinesCollections Team Lead - Operations, Monee Credit

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