The primary role is to maintain our systems, support issues investigation and prepare new features together with system users or other analysts.
What You'll Do
- Respond to request for technical assistance as raised thru collection tickets and check necessary details
- Conduct investigation, troubleshoot and gather essential data that can help find the root cause of the problem.
- Provide technical solution on acceptable timeframe or redirect issue to IT counterpart for further escalation.
- Communicate findings with business partners and handle documentation of resolutions.
- Perform unit testing, system configuration and deployment of necessary changes in productions.
- Extract data from various sources to use for validation and monitoring of technical processes.
- Maintain technical knowledge in existing processes and utilize system functionalities for completion of tasks.
- Participate in technical discussion, attend team meeting, and provide useful insights.
What You Need To Have
- At least 1-2 years as a System Analyst role and working directly with business and technology stakeholders
- With experience in creating process flows, diagrams, process maps, etc.
- Experience technical documentation of system changes/versions
- Proficiency in Microsoft Office (Word, Excel, PowerPoint)
- Knowledge in SQL or relational database and reporting tools (SQL,Powe BI, Tableau etc)
- Must be familiar using project documentation tools such as Confluence, Jira, Word, and alike
- Knowledge of pilot implementation methodologies
What Can Set You Apart:
- Experience working in an Agile set-up
Job Perks You'll Enjoy
- Permanent dayshift schedule
- Up to 20% variable performance-based bonus
- HMO on Day 1 / HMO with dependents
- Access to mental health coverage and wellness partners
- Wellness Leave and Birthday Leave benefits
- Internal Career Mobility
- Opportunity to work and train in our international offices
Empower Filipinos with innovative financial solutions at Home Credit Philippines. Click Apply Now and join a company where there are #NoSmallRoles and everyone is important.
At Home Credit Philippines, we believe that everyone has something special to offer. Our motto No Small Roles, Everyone is Important is at the heart of everything we do. We think diversity makes our company better and every single job and person here plays a big part in our success.
We're all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions.
When it comes to hiring, everyone gets a fair look. It doesn't matter where you're from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job.
Come join us at Home Credit, where diversity fuels our innovation. Here, there are #NoSmallRoles and #EveryoneisImportant.
