Job Description
RESPONSIBILITIES:
Follow-up on overdue accounts via phone calls, emails, and written communication
Negotiate payment arrangements or set up payment plans.
Record and track collections activity using systems like Excel or CRM/ERP tools SAP
Resolve billing disputes and clarify account statuses.
Work with internal teams Cash Apps Billing and Credit Management to resolve issues quickly.
Generate reports on account aging and collection effectiveness.
Ensure cash collection activities meet the requirements of the client by reducing debt aging, maximizing cash collection and collecting high-quality dispute information, while maintaining a professional relationship with the client and their debtors.
SKILLS AND QUALIFICATIONS:
Graduate of finance-related or business course; Accounting graduates an advantage
At least 2 yrs solid experience in Credit and Collections
Candidates for collections must have prior voice collections experience, ideally business-to-business.
Experience in any accounting ERP (Oracle, SAP, etc.) is preferred but not required
BPO experience of at least 6 months is preferred, particularly in customer service in Financial Accounts.
Amenable to work Full Work in Office in Quezon City, Mandaluyong, or Taguig
Willing to work in any shifts i.e. night shift, graveyard schedule etc.
Good communication skills
