Collections Supervisor

Core Responsibilities:

• Frontliner: Communicates with buyers on the whole collection process.
• Generates and sends reminder/billing notices to buyers/tenants.
• Calls buyers to follow up payments for outstanding or remaining on purchased property.
• Emails buyers to follow up payment for outstanding or remaining on purchased property.
• Attends / negotiates the request, inquiries and concerns of buyers.
• Manages a team of employees directly responsible for buyer's payment evaluations, application of customer payments and collection of accounts receivables.
• Calculates monthly, quarterly and annual reports for individual and all accounts.
• Establishes and monitors buyer/s accounts, inquiries and concerns and coordinates internal for resolution.
• Reviews and prepares Accounts Commendation Sheet, internal memos and others.
• Receives, prepares, and endorses check requests: Holding/Re-turn or re-deposit
• Sends financial and documentary requirements.
• Reviews and generates Beginning and Month-end Reports.
• Reviews and processes bank loan documents of clients.
• Monitors and sends notices to clients with bounce check.
• Prepares, reviews, and endorses accounts for re-open.
• Accommodates inquiries regarding property turn-over.
• Coordinates with internal departments and tie-up banks.
• Coordinates with internal teams and departments to improve collections.
• Maintains good relationship and understanding both internal and external clients.
• Performs other related tasks as may be assigned.

Qualifications:

• The candidate must possess a Bachelor's Degree in Finance, Marketing, Business Administration or similar field.
• With at least three‑year experience in After Sales/Collections operations.
• Prior experience in accounts management and/or customer service in the real estate industry is highly preferable.