About the Company
The Collections Associate is responsible for managing and collecting outstanding debts from clients, ensuring timely payments, and maintaining positive customer relationships. The role requires effective communication, problem-solving skills, and a proactive approach to resolve payment issues while ensuring compliance with company policies and legal regulations.
About the Role
The Collections Associate is responsible for managing and collecting outstanding debts from clients, ensuring timely payments, and maintaining positive customer relationships.
Responsibilities
- Contact customers through phone, email, or other communication methods to collect overdue payments.
- Monitor accounts to ensure payments are up to date and follow up on overdue invoices.
- Negotiate payment terms and settlement options with customers.
- Maintain accurate records of collections activities and customer interactions.
- Prepare and send reminders, invoices, and account statements to customers.
- Work closely with the sales team to address customer concerns and disputes regarding billing.
- Provide reports on outstanding accounts and collection activities to management.
- Ensure compliance with company policies and relevant laws in the collection process.
- Assist in resolving any billing discrepancies and address customer queries in a professional manner.
- Maintain a high level of customer service while ensuring company objectives are met.
Qualifications
- 4 years of any course, with good communication skills, computer literate (excel-pivot, lookup).
