Collections Specialist

The Collection Team Member contacts individuals with overdue accounts and conducts administrative activities to recover outstanding payments. The role requires strong communication, negotiation, and problem-solving skills for timely debt collection while maintaining a professional and empathetic approach.

Mentioned below are key duties:

• Contact customers via phone, email, or letters to collect outstanding debts.
• Negotiate repayment plans and settlements in accordance with company policies.
• Maintain accurate records of all communications and payment arrangements.
• Follow up on broken promises to pay and escalate unresolved cases.
• Maintain compliance with debt collection laws and company procedures.
• Meet or exceed daily and monthly collection targets.

Skills Required

• Good communication with and customer centricity
• Effective negotiation skills to drive collections
• Team player with a positive attitude

Qualifications

• Must be a college graduate
• Must have at least 2 years B2B Collections experience
• Amenable to work in McKinley West, following AU shift schedule

*This role is being posted on behalf of Capgemini by WNS, Part of Capgemini