Collections Specialist

SUMMARY OF ROLE

The Collections Specialist is responsible for managing a portfolio of assigned accounts and overseeing daily collections activities. This role involves collaborating with both internal and external customers to proactively identify and resolve issues that may hinder timely payment of accounts, thereby expediting cash collections.
The employee is expected to possess a thorough understanding of routines and procedures to effectively perform non-routine tasks and demonstrates initiative in carrying out routine work independently.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Include, but are not limited to, the following (additional duties may be assigned):
• Manage a portfolio of assigned accounts receivable.
• Identify and resolve problems that may delay the cash collection of accounts receivable.
• Meet and/or exceed assigned collection targets.
• Research, identify, and resolve unapplied payments.
• Review contracts, orders, and invoices to reconcile and resolve customer disputes.
• Ensure timely follow-up and regular updates to accounts receivable collection notes.
• Manage the production and distribution of weekly reports on Top Accounts, which will be communicated to leadership teams.

RELATED EXPERIENCE AND EDUCATIONAL REQUIREMENTS

• A minimum of 2-3 years of demonstrated experience in managing credit card, cash collections, or accounts receivable portfolios.
• Strong organizational skills to effectively support adherence to deadlines, with a keen attention to detail and proficient problem-solving and decision-making abilities.
• Willingness to work extended hours as necessary for month-end and quarter-end closing processes.
• A solid understanding of billing, collections, and receivable procedures is required.
• Strong written and verbal communication skills are essential.
• Exceptional attention to detail and the ability to perform job duties with a high degree of accuracy.
• Excellent customer service skills are required, along with a high level of interpersonal skills to respond calmly and make rational decisions in stressful situations.
• Proficiency in using a personal computer and relevant software, including but not limited to: Microsoft Office Tools (Excel, Word, and Outlook) and Netsuite.
• Flexibility in work schedule as required.
• Ability to work collaboratively as part of a team with peers and leadership within the organization.

PREFERRED REQUIREMENTS:

• 4-year college degree in accounting, finance, or business management.