Collections Specialist

ABOUT THE ROLE

F5 Global Talent is hiring a Collections Specialist to take ownership of overdue customer invoices and drive them through to payment.

You'll manage a portfolio of outstanding accounts, contact customers by phone and email, understand what is holding up payment, resolve issues where possible, negotiate payment arrangements when appropriate, and follow through until the balance is collected.

This is not a passive reminder role. If an invoice is overdue, you won't simply send another email and wait. You'll call, identify the real reason payment has not been made, determine the next action, and keep following up until the issue is resolved.

Bookkeeping or accounting experience is not required. What matters most is persistence, confidence, judgment, organization, and the ability to handle difficult conversations professionally.

This is a full-time, remote role for candidates based in the Philippines, working U.S. business hours.

WHAT YOU'LL DO

• Monitor overdue and upcoming invoices and drive them toward payment

• Contact customers directly by phone and email regarding outstanding balances

• Identify what is blocking payment and determine the appropriate next step

• Record customer commitments, including promised payment dates and follow-up actions

• Negotiate payment dates and installment arrangements when appropriate

• Coordinate with sales, operations, project, and customer-service teams to resolve issues preventing payment

• Follow up persistently until open balances are collected or appropriately escalated

• Know when to move from email to phone and when an issue requires management involvement

• Maintain accurate records of collection activity, disputes, commitments, and payment status

• Manage multiple outstanding accounts without allowing follow-up dates to slip

WHAT WE'RE LOOKING FOR

• Collections, payment follow-up, customer service, sales, account management, or similar client-facing experience

• Strong verbal and written English

• Confidence making outbound calls and asking directly for payment

• Strong persuasion and negotiation skills

• Persistence and follow-through

• Ability to stay professional during difficult or uncomfortable conversations

• Strong judgment about when to continue following up and when to escalate

• Excellent organization and record-keeping skills

• Ability to manage multiple outstanding accounts simultaneously

• Strong ownership mentality — you stay with an issue until it is closed

• Ability to work independently without constant supervision

• Based in the Philippines and available to work U.S. business hours

NICE TO HAVE

• Previous collections or accounts-receivable follow-up experience

• Customer success or account-management experience

• Experience negotiating payment plans or payment arrangements

• Experience handling high-risk or seriously overdue accounts

ABOUT F5 GLOBAL TALENT

F5 Global Talent connects experienced professionals with leading U.S. companies for full-time, long-term remote roles.

We are the direct employer and provide payroll, equipment, HR support, and ongoing support throughout the engagement.

APPLY HERE

https://www.f5globaltalent.com/careers/collections-followup-specialist-001