Collections Specialist

Beyond Borders Solutions Provider, Inc. (BBSPI) is a trusted outsourcing company that delivers cost-effective and innovative business solutions to help clients manage operations and meet deliverables efficiently. As a leader in the outsourcing industry, BBSPI specializes in credit investigation, collection management, marketing, and document services for various industries. With expertise in providing reliable and tailored support, BBSPI enables businesses to optimize their operations while maintaining integrity and reducing overhead costs. Headquartered in the Philippines, BBSPI is committed to being a partner of choice for companies seeking exceptional service solutions.

We are seeking a dedicated full-time Collections Specialist to join our team on-site in Quezon City. The Collections Specialist will be responsible for managing the collection of outstanding debts, maintaining records of customer accounts, and negotiating payment arrangements. This role requires effective communication with clients to address payment issues, handle disputes, and resolve account discrepancies. Additionally, the specialist will ensure all collections align with company policies and applicable regulations.

• Strong ability in debt collection and cash collection practices, including efficiently handling overdue accounts and implementing repayment plans.
• Exceptional verbal and written communication skills to interact professionally with clients and team members.
• Proven experience in customer service, with a focus on addressing inquiries and resolving customer concerns effectively.
• Basic understanding of financial processes and procedures, with attention to detail and accuracy in payments and account handling.
• Strong organizational and time-management abilities to handle multiple accounts and priorities.
• Experience in a similar role, particularly within a collections or financial services environment, is a plus.
• Proficiency in using customer relationship management (CRM) systems or related software is advantageous.