Work Setup: Must be willing to work onsite (at leastonce-a-month only) at The Sanctum, SM - North EDSA, QC
Schedule: 9PM - 6AM (Manila Time); Weekdays
Equipment Provision: Company provided
What does a day in the life as a Collection Specialist look like
- Manage assigned AR portfolio
- Perform collection tasks based on Collection tactics defined in current organizational processes - Outbound call and email
- Respond to inquiries from internal and external customers
- Do a reconciliation of accounts or research on disputed AR
- Coordinate resolution of customer disputes
- Prepare or update tracking reports/notes in NetSuite
What are the required qualifications for a Collection Specialist
- Must have at 1 least year of experience in collecting from corporate customers (B2B)
- Collection experience within SaaS or Software industries.
- Experience with various collection techniques is required
- Experience with NetSuite is a plus
- Proficiency in MS Excel
- Good working knowledge of Accounts Receivables (AR)
- Good understanding of Business to Business (B2B) collections concepts
- Ability to the manages volume of accounts and work independently
- Ability to prioritize tasks, manage multiple priorities and tight deadlines
- Act with a high sense of urgency, proactive, self-starter adapts well to a fast-paced environment, and has a growth mindset.
- Good communication skills, both in spoken and written English
Ninja Perks and Benefits
- Competitive compensation
- Adherence to government-mandated benefits
- Retirement Savings Program with Company Matching
- Life Insurance
- HMO on day 1
- Paid time off, birthday leave
- Bonus and incentive plans
- Opportunities for skills training and personal and professional development
- Employee Referral Program
Experience infinite fun so you can have infinite growth. Discover a better way to grow at SupportNinja Are you ready
If you are interested, you can access your instant interview here: https://alpharun.com/i/Vf1P6TQRV9sPIzWcAkMIP
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.
