Collections Senior Associate

We are looking for a Collections Senior Associate to join our growing Collections team. This role is ideal for professionals who are confident communicators, skilled negotiators, and experienced in managing overdue accounts while maintaining a customer-centric approach.

Key Responsibilities

• Contact customers via phone, email, and written communication to recover outstanding payments
• Negotiate repayment plans and settlements in line with company policies
• Maintain accurate and up-to-date records of customer interactions and payment arrangements

Skills & Qualifications

• 23 years of collections experience, preferably in banking or cards LOB
• College graduate

Work Setup

• Onsite work at McKinley West, Taguig or SM MOA Complex, Pasay
• Willingness to work Australian business hours