About The Role
We're looking for an experienced Collections Officer who can confidently follow up on overdue accounts and work with US-based customers.
You should be persistent and firm without being aggressive, with strong English communication and follow-through.
What You'll Do
- Make outbound calls and send emails to follow up on outstanding payments
- Handle customer objections and payment delays professionally
- Follow up consistently on payment commitments
- Maintain accurate records and next steps
- Work toward daily and weekly collections targets and KPIs
Requirements
What We're Looking For
- Proven collections experience is required
- Experience handling US customers/accounts is strongly preferred
- Strong spoken and written English
- Comfortable with high-volume outbound calls
- Clear, direct, and concise communicator
- Firm, persistent, and professional
- Strong follow-through and accountability
- Comfortable working with targets and performance metrics
Benefits
We offer:
- ₱55,000-₱65,000/month, depending on relevant experience and demonstrated collections expertise
- Philippines-based candidates only
- Fully remote
