Set-up and Location: ONSITE - Ortigas, Pasig
Work Schedule: 7:00 AM to 4:00 PM Philippine Time
Employment Type: Full-time
Keep the cash flowing. Own the follow-ups. Build strong client accountability.
We're looking for an Accounts Receivable Associate who will take ownership of collections and client communication. You'll be working directly with Staff Domain's international clients to ensure invoices are paid on time, issues are resolved quickly, and relationships remain professional and strong.
This role is perfect for someone who is detail-oriented, confident in handling client conversations, and not afraid to chase payments when needed.
What You'll Do
You'll be the kind of person who:
Accounts Receivable & Collections
- Monitors accounts and ensures timely collection of outstanding invoices.
- Manages aging reports and prioritizes follow-ups based on risk and due dates.
- Conducts outbound calls and sends email reminders to clients with overdue balances.
- Follows through consistently until payments are resolved.
Client Communication & Issue Resolution
- Coordinates directly with clients to address billing concerns, disputes, and payment delays.
- Maintains professional and firm communication when handling sensitive or overdue accounts.
- Escalates complex issues when needed but takes ownership of resolution.
Reconciliation & Reporting
- Performs account reconciliations to ensure accuracy of balances and transactions.
- Maintains clear and updated records of all collection activities and communications.
- Provides regular updates on AR status, risks, and collection progress.
Internal Collaboration
- Works closely with Finance, Client Success, and Operations teams to resolve discrepancies.
- Supports process improvements to strengthen collections and billing efficiency.
What You Bring
We're looking for someone with
- Bachelor's degree in Accounting, Finance, Business, or related field (or equivalent experience).
- At least 1–3 years experience in Accounts Receivable, Billing, or Collections.
- Strong experience in client-facing communication (calls and email).
- Confidence in handling outbound follow-ups and payment chasing.
- Experience working with international clients (AU/US) is an advantage.
- Familiarity with accounting systems or CRM tools.
- Strong attention to detail and organizational skills.
- Excellent English communication skills, both written and verbal.
- Ability to work in a fast-paced, performance-driven environment.
Why You'll Love Working Here
- HMO, Dental, and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents).
- Paid Leaves: Birthday, Vacation, Medical, and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary).
- Employee Engagement Activities: Year-End Party, Family Day, Team Building, and more!
Let's Talk
If you're thinking this sounds like me—it probably is. Click apply. We can't wait to meet you.
