Position Title
Collections Officer
Department
Finance
Employment Type
Full Time
Normal Working Hours
9:00 AM to 6:00 PM - AEST (Monday to Friday)
Location
Level 2, 3 Bristol Street, Essendon Fields / Booth and Partners, Manila
Reports To
Credit Manager
Company Overview
Active Utilities (AU) is an innovative company servicing Australian embedded network (EN) multiple occupant locations with telephony, internet/data, electricity, and other utility needs.
Responsibilities
- Making a high volume of outbound calls and sending electronic communications to follow up on outstanding debtor balances.
- Handling inbound calls and electronic communications from customers regarding account status, personal details, outstanding balances, and other ad hoc enquiries.
- Documenting collection activities, customer interactions, and attendance at team meetings.
- Performing data integrity checks to ensure accuracy of account information.
- Preparing internal management reporting as required.
- Assisting with other ad hoc duties as required.
- Demonstrating strong negotiation and conflict resolution skills.
- Maintaining a high level of attention to detail and accuracy.
- Managing sensitive or difficult conversations with empathy and professionalism.
- Providing a professional telephone manner and customer service focus.
- Applying a continuous improvement mindset with a willingness to identify process efficiencies.
Key Competencies
- High level of proficiency in Microsoft Excel and Word.
- Excellent written and verbal communication skills.
- Strong time management and organisational skills.
- Ability to work effectively both independently and within a team environment.
- Motivated to learn quickly and adapt to change.
- Self-motivated with a proactive approach to tasks and responsibilities.
- Reliable, dependable, and accountable in completing tasks.
- Positive attitude with a willingness to support team objectives.
