The Medical City Iloilo is seeking a qualified Collection Manager who will lead and oversee the hospital's Credit and Collection operations. This leadership role is responsible for ensuring the effective management of accounts receivable, timely collection of outstanding balances, credit control, team performance, and continuous process improvement while maintaining the highest standards of financial integrity, operational efficiency, and customer service.
What's the Role All About
Job responsibilities include, but are not limited to:
- Lead, manage, and oversee the daily operations of the Credit and Collection Department to ensure timely and effective collection of outstanding accounts.
- Develop, implement, and monitor collection strategies, policies, and procedures to improve cash flow and minimize overdue receivables.
- Review and analyze accounts receivable aging reports and ensure appropriate collection actions are taken.
- Manage and resolve complex billing, credit, collection, and payment concerns involving patients, corporate accounts, insurance providers, and other stakeholders.
- Monitor collection performance against established targets and prepare accurate financial and management reports for leadership review.
- Ensure proper reconciliation of accounts and investigate discrepancies to maintain accurate and reliable financial records.
- Collaborate closely with Billing, Cashiering, Finance, and other hospital departments to streamline credit and collection processes.
- Lead, coach, mentor, and develop the Credit and Collection team to promote high productivity, accountability, and professional growth.
- Establish performance expectations and monitor team productivity and collection results.
- Ensure compliance with company policies, financial controls, applicable government regulations, and industry best practices.
- Identify opportunities for process improvement and implement initiatives to enhance collection efficiency and reduce outstanding receivables.
- Provide recommendations to management on collection risks, account concerns, and opportunities to improve financial performance.
- Maintain professionalism, confidentiality, ethical conduct, and excellent customer service in all financial transactions and collection activities.
Who Are We Looking For
An effective Collection Manager should possess the following qualities and competencies:
Leadership & People Management
- Demonstrates strong leadership, coaching, mentoring, and supervisory skills with the ability to manage and develop a high-performing Credit and Collection team.
Credit & Collection Expertise
- Strong knowledge and hands-on experience in credit and collection management, accounts receivable, aging analysis, reconciliation, payment monitoring, and collection processes.
Strategic & Results-Oriented
- Capable of developing and implementing effective collection strategies, improving processes, managing risks, and achieving collection targets.
Analytical & Problem-Solving Skills
- Strong analytical and decision-making skills, with the ability to assess account issues, identify discrepancies, and develop appropriate collection solutions.
Communication & Negotiation Skills
- Excellent communication, interpersonal, and negotiation skills in dealing with customers, corporate clients, insurance providers, internal departments, and other stakeholders.
Integrity & Accountability
- Upholds high standards of professionalism, confidentiality, ethical conduct, financial responsibility, and accountability.
Qualifications
- Bachelor's degree in accountancy, Finance, Business Administration, or any related field.
- Must have at least five (5) years of relevant experience in Credit and Collection, Accounts Receivable, Billing, or a related field, preferably with supervisory or managerial experience.
- Proven experience in managing Credit and Collection operations and leading a team is required.
- Strong knowledge of credit and collection principles, accounts receivable management, aging analysis, reconciliation, financial reporting, and collection procedures.
- Proficient in Microsoft Office applications, particularly Microsoft Excel.
- Excellent analytical, organizational, problem-solving, negotiation, and decision-making skills.
- Ability to lead and manage a team effectively in a fast-paced, target-driven environment.
- Experience in a hospital, healthcare, or service-oriented setting is an advantage.
- Strong customer service orientation with the ability to handle sensitive and complex collection concerns professionally.
Join our team as Collection Manager and lead a dedicated Credit and Collection function that supports The Medical City Iloilo's commitment to financial sustainability, operational excellence, and exceptional patient service. Guide collection assistants and assist in training new employees
