A Collections Fulfillment Officer is responsible for recovering outstanding debts, loans, or accounts receivable. They locate debtors, negotiate payment plans, and process payments while adhering to strict financial laws and minimizing company losses.
Core Responsibilities
- Debt Recovery: Contact delinquent clients via calls, emails, or field visits to inform them of overdue accounts and negotiate viable repayment terms.
- Record Keeping: Accurately update debtor databases, track payment history, and maintain confidential customer financial records.
- Dispute Resolution: Investigate billing discrepancies and address customer queries to facilitate smooth payment processing.
- Escalation & Legal Action: Prepare final notice warnings and collaborate with legal departments or third-party collection agencies if debtors refuse to comply.
- Portfolio Analysis: Monitor aging accounts to identify trends, mitigate financial risk, and prevent future defaults.
Key Qualifications & Skills
- Bachelor's degree in Business Administration, Finance, Accounting, or a related field.
- 1–3 years of proven experience in credit and collections, accounts receivable, or financial customer service.
- Strong conflict resolution and persuasion skills to secure payments while maintaining client relationships.
- Proficiency in financial tracking software (e.g., Workday, SAP, Oracle) and MS Excel.
- Strong knowledge of debt collection regulations, data privacy laws (like the Data Privacy Act in the Philippines), and corporate policies.
