Collections - Entry Level

RESPONSIBILITIES:

We are seeking a highly motivated and customer-focused Collections Professional to support Accounts Receivable and Collections operations. The successful candidate will be responsible for monitoring customer accounts, driving timely collections, resolving payment disputes, reducing aged receivables, and improving overall cash flow performance.

This role is ideal for professionals with experience in Collections, Accounts Receivable, Customer Account Management, and Dispute Resolution within a Shared Services, BPO, or Global Business Services environment.

Manage assigned customer portfolio and ensure timely collection of outstanding invoices.

Proactively contact customers through phone calls, emails, and other communication channels to follow up on overdue balances.

Monitor aging reports and prioritize collection efforts based on delinquency levels.

Investigate and resolve payment disputes, deductions, short payments, and billing issues.

Collaborate with internal teams to resolve customer concerns and facilitate payment collection.

Perform account reconciliations and validate outstanding balances.

Support cash application activities by investigating unapplied or misapplied payments.

Maintain accurate collection notes and account status updates.

Identify high-risk accounts and escalate issues as needed.

Meet collection targets, aging reduction goals, and service level agreements (SLAs).

Support month-end reporting and audit requirements.

Participate in continuous improvement and process optimization initiatives.

SKILL AND QUALIFICATIONS:

Bachelor's Degree in Accountancy, Accounting Technology, Finance, Business Administration, Management, or related field.

At least 6 months of relevant experience in Collections, Accounts Receivable, Customer Account Management, or Dispute Management.

Candidates should have experience in one or more of the following:

Collections Management

Customer Follow-up and Debt Recovery

Aging Report Management

Dispute and Deductions Resolution

Cash Application Support

Customer Account Reconciliations

Billing and Payment Inquiries

Customer Relationship Management

Experience in Shared Services, BPO, Global Business Services, or Multinational Operations is an advantage

Exposure to ERP systems and billing platforms is an advantage such as:

SAP

Oracle

Salesforce

Microsoft Dynamics

NetSuite

Other AR, Billing, or Collection platforms

Knowledge of credit and collections best practices.

Strong analytical, problem-solving, and communication skills.

Amenable to work Full Work in Office in Quezon City, Mandaluyong, Taguig, or Alabang

Willing to work in any shifts i.e. night shift, graveyard schedule etc.