Role Name : Collections - Business to Business Agents
Preferred Experience Range : 2 to 3 years of experience
Location : Manila- Philippines
Shift Timings : Australian/New Zealand shift, Mon to Friday, 5 Days working; Rotational Shifts and Week offs. Should be open to work on any shifts as per business and client requirements. Work as per TCS working policy.
Domain and Primary Requirement
- Excellent Verbal and Written Communications skills to handle B2B customers.
- Accounts Receivables Management
- Required to take complete ownership of assigned accounts and manage complete relationships as well for collections and customer invoices issues.
- Calling for payment on overdue invoices for buckets in scope
- Doing maintenance on the account
- Handling accounts / payment queries from accounts payable team
- Interaction with other teams - billing, originations etc.
- Payment application
- Handling disputes and resolution
- Invoice reconciliation - Pre bills, Credit rebills, Invoice splitting, PO change, Adjustments as per scope.
- Strong proficiency in Excel based reporting and analysis on assigned inventory.
- Daily task list wrt regular TCS activities
- Good negotiation skills
- Orientation and ability to handle customer's questions with regards to accounts
- Good domain or product knowledge
- Graduate with an exposure to B-2-B Collections environment
Special
- Good Follow up skills with customer for all collections activities
- Handle customer questions & / or objections
- Language skill English NA Region.
- Strong analytical and Excel skills, including v-lookups and pivot tables
- Good Email writing Skills
