Our client is hiring for Collections Admin Support:
Contract Duration: 12 months
Work Schedule: Monday to Friday
Work Setup: Hybrid 2x per week onsite in BGC, Taguig
General Qualifications
- Bachelor's degree in Finance, Accounting, Business, or a related field.
- At least 1-2 years of relevant experience in Collections
- Strong analytical and problem-solving skills with keen attention to detail.
- Proficient in Microsoft Office, particularly Microsoft Excel.
- Ability to work collaboratively in a fast-paced environment.
Key Responsibilities
- Manage high volume of customer interactions via chat and email, ensuring each response is empathetic yet professional.
- Proactively offer and negotiate flexible payment options to help customers resolve their outstanding balances.
- Use your persuasion skills to educate customers on the importance of timely payments and convince them to commit to a sustainable payment plan.
- Maintain accurate records of all digital conversations and payment agreements to ensure a seamless experience for the customer and the team.
- Work closely with the Collections Lead to identify common customer pain points and suggest ways to improve our messaging templates.
