Join a global leader in providing independent Medical Exams, Peer Reviews, and Medical Compliance Services as a Collections Associate – backed by decades of excellence and innovation in Healthcare Solutions.
The Opportunity
Play a key role in an independent medical examination and document management services company by ensuring timely payments and maintaining strong relationships with corporate clients.
Why join us
- Proudly Great Place to Work® certified
- Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
- Grow with stability: 100+ in our 10-Year Club by 2025
- Dynamic talent network: 2,000+ across APAC and beyond
- Competitive compensation with annual reviews
- Comprehensive medical care for you and your family
- Generous paid leave because work-life balance matters
- Level up with LinkedIn Learning and tailored training
- Flexible work setup
Staff Testimonial
ASW is my second home and family. They have opened a lot of opportunities for me. – Underwriting Assistant, ASW Philippines.
What You'll Do
- Managing and following up on accounts over 30 days past due to ensure prompt collection
- Sending invoices and proactively resolving billing or payment issues
- Communicating directly with clients to address invoice discrepancies and overdue balances
- Researching and responding to payment and invoice inquiries with accuracy and professionalism
- Maintaining accurate, confidential billing and accounting records in line with policies and regulations
- Escalating unresolved disputes to management and supporting audit requirements
- Assisting with general administrative tasks such as phone support, filing, scanning, and documentation
Key Criteria
- At least 2 years of experience working in a healthcare or medical setting, with hands-on exposure to billing and/or collections
- Confidence using Microsoft Outlook, Excel, and Word, as well as managing documents in formats such as PDF and TIFF
- A solid understanding of HIPAA regulations, with a strong commitment to data privacy, confidentiality, and compliance
- Excellent written and verbal English communication skills, with the ability to communicate clearly and professionally
- Strong attention to detail, effective time management, and the ability to prioritize tasks in a fast-paced environment
Work setup:
- Manila (BGC, Taguig): 8:00AM to 5:00PM Central Standard Time (10:00PM – 7:00AM PHT) with a full onsite model.
