Job description:
The Collections Assistant is an administrative professional who helps a company collect payments from customers while maintaining accurate records and providing customer support. The role is usually office-based and common in banks, lending companies, utilities, healthcare, logistics, and corporate businesses.
This position is project-based for a fixed period of five (5) months and will automatically conclude upon project completion or contract expiration.
Key Responsibilities:
- Monitor and follow up on outstanding customer balances and overdue accounts.
- Coordinate with clients regarding billing concerns, payment schedules, and account reconciliation.
- Prepare and send Statements of Account (SOA), invoices, and collection reminders.
- Record and update payment transactions accurately in the company system.
- Reconcile customer accounts and resolve discrepancies in billing and payments.
- Coordinate with Sales, Finance, and Operations teams regarding account concerns.
- Prepare aging reports and collection status updates for management review.
- Ensure proper filing and documentation of collection-related records.
- Assist in improving collection processes and maintaining positive client relationships.
- Perform other finance and administrative tasks as assigned.
Knowledge/Experience:
- At least 2 years of experience in collections, accounts receivable, billing, or finance support is preferred.
- Proficient in Microsoft Excel and Google Workspace.
- Strong communication and negotiation skills.
- Detail-oriented and organized in handling records and reports.
- Ability to work independently and meet deadlines.
- Experience in FMCG, beverage, or hospitality industry is an advantage.
Employment Type: Project-Based Employment
Contract Duration: Five (5) Months
Benefits:
- Flexible schedule
- Paid training
Work Location: In person
