We're Hiring: Collections and Property Management Administrator
Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment We got you covered!
We are currently on the lookout for Collections and Property Management Administrator to join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!
Role: Collections and Property Management Administrator
Work Arrangement: Work From Office
Location: Philippines - Angeles
Schedule: Night shift
Job description:
Primary: Tenant collections and balance due resolution
This is the core of this role. The majority of your time is spent here.
- Make outbound calls to tenants with outstanding balances, following our approved scripts and communication standards
- Follow up persistently via phone and email until balances are resolved, a payment arrangement is in place, or the account is escalated
- Negotiate and document payment plans with tenants within parameters set by the assigned property manager
- Maintain detailed, current notes on every tenant interaction in Rent Manager
- Track all active delinquent accounts and produce a weekly aging summary for the PM team
- Generate and send templated delinquency notices and demand letters per PM instruction
- Work directly with property managers to identify accounts that have exhausted collections options and require escalation to the eviction process
- Coordinate with the PM team to ensure all documentation is complete and accurate before any legal escalation is initiated
- Forward qualified accounts to the appropriate attorney or legal resource as directed by the assigned PM
Secondary: Property management administration
Supporting tasks that fill remaining capacity and keep the portfolio running.
- Coordinate vendor and maintenance scheduling on behalf of property managers
- File, name, and organize lease documents, compliance certificates, and inspection photos per the company's naming conventions
- Populate standard report templates using Rent Manager exports and PM-provided data
- Code and route vendor invoices to the PM approval queue; PMs retain all approval authority
- Log and close maintenance work orders in Rent Manager per PM instruction
- Receive PM-submitted site photos and generate formatted inspection reports using a standard template
- Post rent payments and update tenant ledgers in Rent Manager per PM instruction
- Collect vendor compliance documentation including W-9s, COIs, and general liability certificates
Non-negotiable skills and requirements:
- 3+ years of collections, accounts receivable, or tenant-facing property management experience
- Demonstrated ability to make high-volume outbound calls and follow up persistently without supervision
- Comfort having difficult conversations with tenants about outstanding balances in a professional, firm, and respectful manner
- Proficiency with property management software — Rent Manager experience strongly preferred; AppFolio, Yardi, or equivalent accepted
- Advanced proficiency in Microsoft 365 — Excel, Outlook, SharePoint, and Teams
- Exceptional written and spoken English — you will be the voice of the company in tenant collections calls
- Reliable high-speed internet and a dedicated, professional remote work setup
Perks & Benefits:
- Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
- Flexible leave credits which may be used for vacation, emergency and sick leaves
- Superb and exciting Mid-Year Parties – with items to give away and cash prizes!
- Endless opportunities for career advancement
- Exclusive ATM inside the office for employee's convenience
- Annual Performance Review with Salary Increase
- We set you up for success with a company-provided PC/Laptop and fiber internet connection
- Look forward to weekly office perks for work from office staff – Free Coffee, Meals and Beer Fridays!
- Top notch workplace with first class VIP lounge and game rooms
- Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance
- Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
- International career growth and connections
- Unlimited cash incentives for hired referrals
- Mental Wellness Employee Assistance program through Lifeworks
- In-house psychiatrist available to support employees well-being
- Become part of the Employee Share Units program
- Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.
Cloudstaff : Build Your Career, Anywhere
Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.
Why Cloudstaff is the #1 Workplace
- Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
- Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
- Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.
**To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.**
