Job Description
Working within a team, you will be responsible for managing your own ledger of accounts, ensuring clients invoices are paid in accordance with specified terms. You will interact with clients as needed and help continuously improve collections processes. Strong verbal and written English communication skills are essential for this role.
Key Responsibilities
- Manage a portfolio of customer accounts and follow up on outstanding invoices.
- Contact clients via phone and email regarding overdue payments.
- Determine appropriate collection actions based on defined processes and judgment.
- Maintain accurate records of client communications in Oracle Advanced Collections.
- Investigate and resolve unallocated cash transactions.
- Negotiate payment arrangements and resolve client concerns professionally.
- Build and maintain strong relationships with internal and external stakeholders.
- Meet qualitative and quantitative performance targets.
- Prioritize workload to meet deadlines and service level agreements (SLAs).
- Escalate collection issues when necessary.
- Contribute to process improvement initiatives.
- Follow WTW billing processes, policies, procedures, and internal controls.
- Collaborate with management and other Global Finance Services teams to achieve collection objectives.
Qualifications
- Experience in Business-to-Business (B2B) Collections or Credit Control.
- Experience communicating with English-speaking clients.
- Strong written and spoken English communication skills.
- Excellent customer service and professional communication skills.
- Ability to work under pressure and meet changing deadlines.
- Adaptable and willing to learn new processes and systems.
- Strong analytical skills to interpret financial data and identify appropriate actions.
- Ability to resolve payment disputes professionally.
- Proficient in Microsoft Excel.
- Willing to work mid-shift / night-shift
Initial Contract Duration: 1 year (can be extended / opportunities for absorption (full-time) role depending on performance and business needs.
Work Setup: Hybrid (1x/week onsite) in BGC
