Discover your 100% YOU with MicroSourcing!
Position: Collections Analyst II
Work setup & shift: Remote | Night Shift
Why join MicroSourcing
You'll Have
- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Your role
As a Collections Analyst II, You Will
- Independent Portfolio Management: Prioritize collection workflows and manage assigned accounts receivable portfolios using aging analysis, payment trend modeling, and risk segmentation.
- Complex Dispute & Deduction Resolution: Investigate root causes behind short-pays, tax exempt mismatches, contract pricing disputes, and unauthorized deductions; negotiate prompt resolution.
- Cross-Functional Collaboration: Partner with Sales, Billing, Customer Service, and Cash Applications to resolve upstream billing errors hindering payment.
- Negotiation & Payment Structuring: Negotiate payment arrangements, settlement plans, and account reconciliations for delinquent accounts within policy delegation limits.
- Reporting & Metric Analysis: Prepare and present portfolio aging summaries, roll-forward reports, bad debt exposure evaluations, and DSO metrics to finance management.
- Mentorship & Process Improvement: Support onboarding and training for Collections Analyst I team members while identifying structural process gaps to reduce recurring collection issues.
Non-negotiables
What You Need:
- Experience: 2–5 years of dedicated B2B collections, commercial accounts receivable, or order-to-cash experience.
- Order-to-Cash Expertise: Deep knowledge of commercial billing, accounts receivable ledger mechanics, credit terms, and root-cause dispute resolution.
- Intermediate/Advanced MS Excel: Hands-on proficiency using Pivot Tables, VLOOKUP/XLOOKUP, nested logic, and data analysis functions for portfolio reconciliation.
- Commercial Negotiation Skills: Strong interpersonal, written, and phone negotiation skills to influence customer payment outcomes while preserving commercial relationships.
- ERP Proficiency: Direct experience navigating enterprise ERP platforms (e.g., Oracle, SAP, NetSuite, or Microsoft Dynamics 365).
Preferred Skills/Experience
- Educational Foundation: Bachelor's degree in Accounting, Finance, Business Administration, or a related discipline.
- Advanced Portfolio Systems: Experience using specialized credit and collections automation platforms (e.g., HighRadius, GetPaid, Serrala, or Quadient).
- Vendor Portal Familiarity: Direct experience submitting invoices, tracking payment statuses, and managing disputes inside customer B2B portals (Ariba, Coupa, Taulia).
- Bad Debt & Credit Assessment: Exposure to credit limit evaluations, financial statement analysis, and bad debt reserve calculations.
About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth.
Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
Terms & conditions apply.*
