Collections Analyst

Job description:

This Role:

The Global Finance Services (GFS) is an internal organization within client whose goal is to be the trusted partner for the business, delivered through high-quality, cost-effective global processes that consistently meet the needs of the business. GFS cultivates a customer-first service culture and a culture of respect and opportunities for its associates, of which each employee is expected to promote. Working within a team, you will be responsible for managing your own ledger of accounts, ensuring clients invoices are paid in accordance with specified terms. As you will be responsible for our client base, a very high standard of verbal and written English is essential for this role. You will interact with clients as needed and work to continuously improve our collections processes.

Job Qualifications:

• At least 3 years of experience working in a business-to-business Collections / Credit Control environment.
• Experience of working in an environment communicating with English speaking clients.
• Strong fluency in written and spoken English.
• Ability to articulate and communicate professionally is essential.
• Strong customer service skills / ability to communicate professionally through a variety of channels (e.g., telephone, e-mail).
• Ability to work well under pressure and meet ever changing deadlines and stretching targets.
• Adaptable, able to learn new processes, concepts, and skills.
• Ability to interpret and analyze financial data and use their analysis to identify the root cause and/or devise the appropriate action plan.
• Ability to professionally handle and resolve, exceptions, and disputes.
• Strong knowledge of MS Excel.
• Willing to work on Mid-Shift and/or night shift.