Collections Agent

Fresher

Save

Early Applicant

Job Description

Key Responsibilities:

Conduct outbound calls and follow-ups with borrowers regarding overdue accounts
Negotiate payment plans and secure timely settlements in line with company policies
Maintain accurate and updated records of all collection activities in the system
Provide clear explanations of account status, outstanding balances, and payment options
Coordinate with internal teams to resolve client disputes or issues
Meet individual and team collection targets on a monthly basis
Ensure compliance with lending and collection regulations

Job Requirements:

Fluency in both English and Cebuano (verbal and written)
Proven experience in collection, telemarketing, or customer service is an advantage
Good communication, negotiation, and persuasion skills
Ability to handle pressure, meet deadlines, and achieve targets
Basic computer skills (MS Office, CRM or collection systems)
High level of integrity, professionalism, and empathy
At least high school diploma or vocational graduate