Collections Agent (Office-based, Eastwood)

Collections Agent

Work Set up: Office-based (Eastwood, Quezon City)

Work Schedule: Monday - Friday, 11:00 PM - 8:00 AM Manila time

About the Role

We are looking for a motivated and detail-oriented Collections Agent to join our dedicated offshore team. In this role, you will be responsible for managing overdue accounts, engaging with clients to recover outstanding balances, and maintaining accurate records throughout the collections process. You will work closely with the client's finance and operations team and are expected to represent the company professionally at all times.

Key Responsibilities

• Contact customers via phone, email, and written correspondence to follow up on overdue accounts

• Negotiate payment arrangements and settlements in line with company policies and guidelines

• Maintain accurate and up-to-date records of all collection activity in the CRM or collections software

• Escalate accounts that require legal action or third-party intervention to the appropriate team

• Meet or exceed monthly collections targets and KPIs

• Identify disputes and coordinate resolution with the relevant internal departments

• Prepare regular reports on account status, recovery rates, and aging balances

• Ensure compliance with applicable debt collection laws, regulations, and company standards

• Handle inbound inquiries from clients regarding billing and account status

Requirements:

• Minimum 1–2 years of experience in collections, accounts receivable, or a related financial role

• Strong communication skills — both written and verbal — with a professional and empathetic phone manner

• Ability to negotiate effectively while maintaining positive client relationships

• High attention to detail and strong organizational skills

• Proficiency in Microsoft Office (Excel, Word, Outlook); experience with collections or CRM software is an advantage

• Comfortable working with targets and able to perform under pressure

• Knowledge of relevant debt collection laws and regulations is a plus

• Bachelor's degree in Finance, Business, or a related field preferred