Ensure efficiency and effectiveness by providing timely and accurate intelligence and analyses of collections and recoveries performance.
Oversee all systems and software of the department, including databases and reportorial requirements.
Direct adherence and compliance to policies, mandatory instructions, and regulatory guidelines.
Manage support functions, including vendor management for certain administrative tasks.
Drive the MIS team to monitor strategies that help control credit losses and maximize collections and recoveries.
Manages Collections Systems, MI Reports, Policies and Strategies, Collections Training, Quality Control, and Back Office Functions.
Qualifications:
With 8 - 13 years of experience working with collections statistical data; three years of which must be in a managerial capacity.
With strong background on MIS governance, regulatory compliance, and automated collection systems such as Cardlink or CACS, and predictive dialers such as Aspect UIP and ALM.
Strong/Advanced working knowledge of MS Word, Excel, Access, and PowerPoint. Knowledge of IT, programming (e.g. SAS, SQL, VB, Sybase, etc.), and other call center technology a plus.
Has a broad understanding of the different segments of the credit card business and the capacity to relate unit's operations and performance metrics to the overall business of the company
