Job Description
About the role
Yinshan Lending Inc. is seeking an experienced
Collection Specialist to join our dynamic team in Makati City, Metro Manila. In this full-time role, you will play a crucial part in ensuring the effective recovery of outstanding debts, contributing to the overall financial health and success of our organisation.
What You'll Be Doing
- Proactively reaching out to customers with overdue payments to negotiate settlements and establish payment plans
- Maintaining detailed records of all customer interactions and documenting payment arrangements
- Adhering to all relevant laws, regulations and internal policies governing debt collection practices
- Developing and implementing effective strategies to improve collection rates and minimise bad debt
- Collaborating with cross-functional teams to identify and address systemic issues leading to payment delinquencies
- Providing regular reports and updates on collection activities and performance metrics
- Continuously seeking to improve personal and team collection performance through training and process enhancements
